Terms and condition
Khana365 – Terms and Conditions
Effective Date: [01/09/2026]
Welcome to Khana365. By accessing or using our mobile application, website, or food delivery services, you agree to these Terms and Conditions.
1. Our Service
Khana365 is an online food ordering and delivery platform that connects customers with restaurants, food vendors, and delivery partners.
2. User Information
- Customers must provide accurate information, including their name, phone number, and delivery address.
- Khana365 is not responsible for delivery failures caused by incorrect or incomplete information.
- Users are responsible for maintaining the security of their accounts.
3. Orders
- All orders are subject to acceptance and availability.
- A restaurant or food vendor may reject an order if an item is unavailable.
- Khana365 reserves the right to cancel an order in certain circumstances.
4. Prices and Payments
- Food prices, delivery fees, taxes, and other applicable charges will be displayed before order confirmation.
- Payments may be made through available online payment methods or Cash on Delivery (where available).
- Prices and offers may change from time to time.
5. Delivery
- Delivery times shown on the platform are estimates and may vary.
- Delays may occur due to traffic, weather, restaurant preparation time, or other unforeseen circumstances.
- Customers must be available at the provided delivery location and reachable by phone.
- Additional charges may apply for changes to the delivery address after the order has been placed.
6. Cancellation and Refunds
- Orders may be cancelled before the restaurant or food vendor begins preparation, subject to applicable conditions.
- Once food preparation or delivery has started, cancellation or a full refund may not be available.
- For missing, incorrect, or damaged items, customers should contact Khana365 Support as soon as possible.
- Refund decisions will be made after reviewing the specific situation.
7. Food Quality and Allergies
- Restaurants and food vendors are responsible for preparing and packaging food.
- Customers should check ingredients and allergy information before placing an order.
- Khana365 is not responsible for adverse reactions caused by food allergies or dietary restrictions where proper information was not provided or verified.
8. User Conduct
Users must not:
- Place fake or fraudulent orders.
- Abuse, threaten, or harass delivery partners, restaurant partners, or Khana365 staff.
- Use the platform for illegal or unauthorized activities.
Khana365 reserves the right to suspend or terminate accounts that violate these rules.
9. Offers and Promotions
- All offers and promotional codes are subject to specific terms and conditions.
- Khana365 may modify or withdraw any offer at any time.
- Multiple offers may not be combined unless specifically stated.
10. Limitation of Liability
Khana365 strives to provide reliable services. However, we may not be responsible for delays, service interruptions, or issues caused by circumstances beyond our reasonable control, including traffic, weather, technical failures, or third-party services.
11. Privacy
Khana365 may collect and use personal information such as your name, phone number, address, and order details to provide and improve our services.
Please refer to our Privacy Policy for more information about how we handle your data.
12. Changes to These Terms
Khana365 reserves the right to update or modify these Terms and Conditions at any time. Updated terms will become effective when published on our platform.
13. Contact Us
For questions, complaints, or support, please contact:
Khana365 Support
Phone: [6294887793]
Email: [prosenjitdebnath63030@gmail.com]
Address: [Pandua, Hooghly]
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By using Khana365, you confirm that you have read, understood, and agreed to these Terms and Conditions.