Khana365 · Effective date: 13 September 2026 · Last updated: 13 September 2026
Khana365 ("Khana365", "we", "us" or "our") operates the Khana365 mobile application for Android and iOS and the website khana365.com (together, the "Service"). The Service lets you discover nearby restaurants, place food orders, and have them delivered to you.
This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have. It applies to everyone who uses the Service. By creating an account or using the Service you agree to the practices described here. If you do not agree, please do not use the Service.
1. Who we are and how to contact us
Khana365
Pandua, Hooghly, West Bengal, India
Email: support@khana365.com
Phone: +91 62948 87793
Website: https://khana365.com
2. Information we collect
2.1 Information you give us
- Account details – your name, mobile phone number, email address, and profile photo (optional) when you register or update your profile.
- Delivery addresses – street address, landmark, address label (home/office), contact person name and phone number, and the map pin you place.
- Orders – items ordered, order notes, cutlery/packaging preferences, order history, and any refund requests, including photos you attach to a refund request.
- Payment information – your chosen payment method. Card and wallet details are entered directly with our third-party payment gateways and are never stored on our servers. For cash on delivery we only record the amount due.
- Messages – the content of in-app chat with restaurants, delivery partners, or our support team, including any images, videos, or files you attach.
- Reviews and ratings – ratings, written reviews, and photos you submit about restaurants, items, or delivery partners.
- Support requests – information you provide when you contact us.
- Referral and loyalty data – referral codes you share or use, loyalty points, wallet balance, and coupon usage.
2.2 Information collected automatically
- Precise location – with your permission, the app uses your device's GPS/network location to show nearby restaurants, set your delivery address, calculate delivery charges and times, and let you track your order on a map. Location is collected only while you are using the app (foreground). We do not collect location in the background.
- Device and app information – device model, operating system version, app version, language, time zone, a push-notification token (Firebase Cloud Messaging), and a randomly generated device/installation identifier used to keep you signed in and deliver notifications.
- Usage data – items and restaurants you view, search terms, favourites, and the actions you take in the app, used to improve recommendations and the Service.
- Network information – IP address and connection type, used for security, fraud prevention, and to serve content from the nearest zone.
2.3 Information from third parties
- Social sign-in – if we enable and you choose to sign in with Google, Facebook, or Apple, we receive your name, email address, and profile picture from that provider as permitted by your settings there.
- Restaurants and delivery partners – order status updates, preparation times, and delivery progress.
- Payment gateways – confirmation of whether a payment succeeded or failed, and a transaction reference. We do not receive your full card number.
2.4 Information we do not collect
We do not collect your contacts, SMS, call logs, files on your device, or your location when the app is not in use. When you choose a profile photo or attach an image, only the file you select through the system picker is shared with us.
3. How we use your information
| Purpose |
Examples |
| Provide the Service |
Create and manage your account, show restaurants in your delivery zone, process and deliver your orders, calculate prices and delivery fees, process payments and refunds. |
| Communicate with you |
Order confirmations and status updates, delivery-partner contact, chat messages, support replies, and important service notices (via push notification, SMS, email, or in-app). |
| Verify identity and prevent fraud |
Phone-number verification by one-time password, detecting abusive or fraudulent orders, protecting accounts. |
| Improve and personalise |
Recommending items and restaurants, remembering your preferences and addresses, fixing bugs, understanding how features are used. |
| Marketing (with your consent where required) |
Offers, coupons, and promotions by push notification, SMS, or email. You can opt out at any time – see Section 8. |
| Legal and safety |
Complying with tax, consumer-protection, and other laws; responding to lawful requests; enforcing our Terms; resolving disputes. |
4. App permissions we request and why
| Permission |
Why we need it |
Required? |
| Location (precise/approximate, while in use) |
Find nearby restaurants, auto-fill your delivery address, show delivery tracking on the map. |
Optional – you can type an address manually instead. |
| Notifications |
Order status updates, delivery alerts, chat messages, and (if you opt in) offers. |
Optional – you may miss order updates if declined. |
| Photos / camera (via the system picker) |
Upload a profile picture, attach images to a refund request or chat message. |
Optional. We do not request blanket access to your photo library; you choose each file. |
| Internet / network state |
Communicate with our servers and detect when you are offline. |
Required. |
5. How we share your information
We do not sell your personal information. We share it only as described below:
- Restaurants – receive your name, order details, delivery address, and phone number so they can prepare and hand over your order.
- Delivery partners – receive your name, delivery address, phone number, and order summary so they can deliver to you. Their access ends when the order is completed.
- Payment gateways – receive the information needed to process your payment. Each gateway's handling of your data is governed by its own privacy policy.
- Service providers that help us run the Service:
- Google Firebase (Google LLC) – push notifications (Firebase Cloud Messaging) and phone-number authentication.
- Google Maps Platform (Google LLC) – maps, address search, and geocoding.
- Cloud hosting and SMS/email delivery providers – to store data and send messages to you.
These providers process data only on our instructions and are bound by contractual confidentiality obligations.
- Social sign-in providers (Google, Facebook, Apple) – only if you choose to sign in with them.
- Legal and safety – with courts, regulators, law-enforcement, or other parties when required by law, to protect the rights, property, or safety of Khana365, our users, or the public, or to enforce our Terms.
- Business transfers – if Khana365 is involved in a merger, acquisition, or sale of assets, your information may be transferred, subject to this Policy.
- With your consent – for any other purpose we tell you about at the time.
6. Data retention
- Account and profile data – kept while your account is active. Deleted within 30 days after you delete your account (see Section 7).
- Order and transaction records – kept for as long as required by Indian tax, accounting, and consumer-protection laws (generally up to 8 years under the GST regime), after which they are deleted or anonymised. Once your account is deleted these records are no longer linked to an identifiable profile beyond what the law requires.
- Chat messages and attachments – kept for up to 12 months after the related order, then deleted.
- Location data – the addresses you save are kept with your account; live GPS positions used during ordering and tracking are not stored after the order is completed.
- Push tokens and device identifiers – deleted when you log out of that device or delete your account.
- Support correspondence – up to 2 years after the matter is closed.
7. Deleting your account and data
You can delete your Khana365 account at any time, and you do not need to contact us to do so:
- Open the Khana365 app and sign in.
- Go to Menu (bottom-right tab) → Edit Profile.
- Tap the ⋮ button in the top-right corner, choose Delete Account, and confirm.
If you no longer have the app installed, you can request deletion at https://khana365.com/delete-account or by emailing support@khana365.com from the email address linked to your account (or by giving us the registered phone number).
When you delete your account, your login is disabled immediately and your profile, saved addresses, favourites, wallet/loyalty balance, chat history, and device tokens are permanently deleted within 30 days. Order and payment records that we must keep under Section 6 are retained in de-identified form for the legally required period only.
8. Your choices and rights
- Access and correction – view and edit your profile and addresses in the app at any time, or ask us for a copy of the personal data we hold about you.
- Deletion – as described in Section 7.
- Location – turn location permission off in your device settings. You can still order by entering an address manually.
- Notifications – control push notifications under Menu → Settings → Notification or in your device settings. Transactional messages about an order in progress may still be sent by SMS.
- Marketing – opt out of promotional messages in the app or by contacting us. We will still send you essential service messages.
- Withdraw consent / object / restrict – where processing is based on your consent you may withdraw it at any time; where permitted by law you may object to or ask us to restrict certain processing.
- Grievance / complaint – contact our Grievance Officer (Section 12). You also have the right to lodge a complaint with the Data Protection Board of India or the data-protection authority in your country.
To exercise any right, email support@khana365.com. We may need to verify your identity before acting. We respond within 30 days.
9. Security
We protect your information with technical and organisational safeguards including encryption in transit (HTTPS/TLS) for all app–server communication, access controls and authentication for our staff, password hashing, and regular review of our systems. Card details never touch our servers. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security; if we become aware of a breach affecting your data we will notify you and the relevant authorities as required by law.
10. Children
The Service is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.
11. International transfers
Our servers are located in India. Some of our service providers (for example Google) may process data in other countries. Where this happens we take steps to ensure your data receives an adequate level of protection, including using providers that offer standard contractual safeguards.
12. Grievance Officer (India)
In accordance with the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and the Digital Personal Data Protection Act 2023, the contact details of our Grievance Officer are:
Grievance Officer, Khana365
Pandua, Hooghly, West Bengal, India
Email: support@khana365.com
Phone: +91 62948 87793
13. Third-party links and services
The Service may link to restaurant websites, payment-gateway pages, or social-media platforms. Those services have their own privacy policies and we are not responsible for their practices.
14. Changes to this Policy
We may update this Policy from time to time. We will post the new version at khana365.com/privacy-policy and update the "Last updated" date above. If the changes are material we will also notify you in the app or by email before they take effect. Continued use of the Service after the effective date means you accept the updated Policy.
15. Contact us
Questions about this Policy or our privacy practices: support@khana365.com.
